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Two Different Medical Courier Markets

Traditional Courier
MedSpeed
Both move items such as specimens, supplies, pharmaceuticals and equipment between health system facilities.
Equipment
Supplies
Specimens
Surgical Instruments
Pharmaceuticals
Specimens
Supplies
Pharmaceuticals
Equipment
Surgical Instruments
Let’s see what happens when Integrated Health System, a representative but fictional health system, works with each provider.
Integrated Health System evaluates its options.
Traditional courier replicates the current routing.
MedSpeed performs an analysis. The dedicated routing specialists uncover operations that no one knew about and route overlap. Using optimization software, they create a tailored solution.
  • Health systems have an average of 6 couriers
  • MedSpeed’s route designs reduce miles driven by 25%
  • >70% of MedSpeed analyses uncovers duplicative couriers
With the contract signed, implementation can begin. 

Margins in the medical courier industry are low and equipment and insurance costs are high. 


To provide Integrated Health System with savings, the traditional courier uses independent contractor drivers whose net compensation is often very low. This reduces the field of qualified applicants. 


The traditional courier provides basic regulatory training. 

MedSpeed’s dedicated recruiting team hires employee drivers who are looking for benefits, career paths, PPE and company vehicles to be Logistics Service Representatives (or LSRs). 

 

Each LSR receives classroom and field training from the dedicated training department. LSRs also complete ongoing training through MedSpeed University.

Customer Service

Policies & Procedures

Quality Processes

Vehicle & Equipment Training

Technology Training

HIPAA, OSHA, DOT & Regulatory Training

In the Field Shadowing​

The service is live! 
The traditional courier’s 1099 drivers perform with industry average quality – about 1,000 errors per 1,000,000 stops.
The employed and well-trained MedSpeed LSR uses a scanner app that alerts and corrects them before they make a mistake, resulting in an error rate 1/20th of the industry average. 
Error Costs
$583 per Lost Specimen
Delayed Procedures Impacting Clinical Productivity
Clinician & Customer Dissatisfaction
Patient Care & Experience
The couriers represent Integrated Health System to their clients, so safety is important. 

The traditional courier’s drivers use their own vehicles, so their driving is not able to be monitored closely. The supervisor relies on complaints from the community or customers to alert them to driving issues.

Local Management
Oversight Management
Specialists

Onboard technology installed on the MedSpeed fleet tracks risky behaviors like speeding and harsh braking to create a safety scorecard enabling accountability and coaching. 

Soon, the Integrated Health System team needs STAT deliveries.

Integrated Health System team members order STAT deliveries and with little to no intervention, the service is provided as requested.
Integrated Health System team members order STAT deliveries using MyMedSpeed, which suggests lower cost and free options for completing the service. This leads to immediate reductions in STAT delivery volumes and costs.
The traditional courier has modest supervision. Additionally, the supervisor is tasked with routing STAT deliveries, which takes away attention from operational oversight and support.  
MedSpeed has a robust local management team, supported by specialists. STAT deliveries are routed by the 24/7 control center, using state-of-the-art technology.
The Integrated Health System team wants to share high-value pharmaceuticals between hospitals. 

Since the traditional courier’s routing may not be connected and not fully transparent, the Integrated Health System team uses an overnight shipping company, which leads to redundant deliveries.

The Integrated Health System team uses Just MedSpeed It! MedSpeed’s LSR brings the items back to the MedSpeed hub and spoke network and connecting route. 
 
This network enables centralization and other efficiencies by easily transporting items between facilities.
It’s time to measure the results of the network from the past quarter. 

Traditional courier provides limited operational data. 

As a part of its relationship management and governance program, MedSpeed provides operational data, as well as insights that allow Integrated Health System to reduce costs, enhance operational efficiency and prepare for the future. 

With the traditional courier, expect a short-term solution with little investment in the future.

Route design & optimization
Uniformed & trained professionals 
Chain of custody & customer portal tech
Quality assurance
Continuous savings opportunities
Integrated network to leverage
Insight to support strategy

Traditional Courier

With MedSpeed, you’re getting a long-term tailored solution with a value that grows over time.

Route design & optimization
Uniformed & trained professionals 
Chain of custody & customer portal tech
Quality assurance
Continuous savings opportunities
Integrated network to leverage
Insight to support strategy

Ready to learn more?

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Contact us to find out if the MedSpeed model is right for you.